General Questions

Q: What's the difference between Essential and Premium plans? A: Essential gives you everything needed to run your practice efficiently - unlimited users, clients, documents, plus advanced features like telehealth and client portals. Premium adds direct billing capabilities, allowing you to submit claims straight from the EMR and track payment status in real-time.
Q: Can I switch between plans? A: Absolutely! You can upgrade or downgrade at any time. Changes take effect at your next billing cycle.
Q: Is there a setup fee? A: No setup fees! Your monthly subscription includes everything you need to get started.
Billing & Features
Q: What does "Direct Billing Claims from EMR" mean? A: With Premium, you can submit insurance claims directly through the software without using a separate billing system. This streamlines your workflow and reduces data entry errors.
Q: What are ERAs? A: Electronic Remittance Advice (ERAs) are digital payment explanations from insurance companies. Instead of paper EOBs, you'll receive electronic notifications showing what was paid, denied, or adjusted.
Q: When will Telehealth and Client Portal be available? A: Both features are in final testing and will be released within the next 60 days. All current subscribers will receive these updates at no additional cost.
 

Technical Questions

Q: Is my data secure and HIPAA compliant? A: Yes! We maintain strict HIPAA compliance with encrypted data storage, secure transmission, and comprehensive audit trails. Your patient information is fully protected.
Q: What kind of support do I get? A: Both plans include phone and email technical support during business hours. Our team understands pediatric therapy workflows and can help with any questions.
Q: Can I import my existing client data? A: Yes! We provide data migration assistance to help transfer your current client records, treatment plans, and documentation seamlessly.
 

Pricing & Billing

Q: How does per-user pricing work? A: You pay for each staff member who needs access to the system. This includes therapists, administrators, and billing staff. You can add or remove users as your team changes.
Q: Are there any hidden fees? A: No hidden fees! Your monthly subscription covers all listed features, updates, and support. The only additional cost would be adding more users.
Q: Do you offer discounts for annual payments? A: Yes! Contact us for annual pricing options that can save you up to 10%.